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Privacy Policy

Hornby Hobbies Limited is committed to protecting your privacy and to do its upmost to ensure that all personal and transactional information is protected to the highest standards.

Data Protection

We are registered data user under the Data Protection Act.

We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below).  We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation from time to time in place.

Information that you supply is held securely and strict security procedures are followed to prevent unauthorised access. We will not sell, trade or rent your personal information to others unless you authorise us to do so.

We confirm we will not release your Personal Information to any other company outside Hornby Hobbies Limited for mailing or marketing purposes unless you authorise us to do so.

Your information

We may collect and process the following data about you: Details of transactions you carry out through our website and of the fulfilment of your orders; information that you provide by filling in forms on our website, including, but not limited to, information provided at the time of requesting or subscribing to any service, uploading material or becoming a registered user or if you enter any competition or promotion sponsored by us; information from surveys that we use for research purposes, if you choose to respond to them; communications you send to us, for example to report a problem with or submit a comment regarding our website ; and details of your visits to our website; including, but not limited to, traffic data, location data and the resources that you access.

Uses made of your information

We (and our representatives) may hold your personal details in order to process your order and/or maintain your account and/or for research purposes.

We may also use your details to send you further information on our products and services, to keep you up-to-date on goods, services, and promotional offers you may be interested in or for research purposes If you prefer not to you have the right to ask us not to process your personal data for marketing purposes.

You can exercise your right to prevent such processing by checking or un-checking (as directed) certain boxes on the forms we use to collect your data or by following the unsubscribe link on any marketing emails we send you. You can also exercise the right at any time by contacting us.

You should be aware that if we are requested by the Police or any other regulatory or government authority investigating suspected illegal activities to provide your personal information and /or user information, we are entitled do so.

Access your information

The Data Protection Act 1998 gives you the right to access information held about you. Your right of access can be exercised in accordance with that Act. Any access request may be subject to a fee not exceeding £10 to meet our costs in providing you with details of the information we hold about you.

Use of Cookies

We use Cookies to keep track of your current shopping session to personalise your experience.

About cookies

Cookies are files stored in your browser and are used by most websites to help personalise your web experience. Some features on this site will not function if you do not allow cookies. Click each category for more information on the cookies this website uses.

Compliance cookie

This cookie is set with the assumption that you consent with the use of cookies on this website and will be used to hide this message following your initial visit.

Cookies used: CookieLawCompliance

Analytics cookies

These cookies allow us to count page visits and traffic sources so we can measure and improve the performance of our site, using a service provided by Google Analytics.

Cookies used: __utma, __utmb, __utmc, __utmz

Third party cookies

We use a number of social media tools to enhance visitor interaction on our site. If you already use these platforms their cookies may be set through our website. Data may then be collected by these companies that enables them to serve up adverts on other sites that they think are relevent to your interests. If you do not use such platforms then our site will not place these cookies on your device.

Twitter cookies: __utma, __utmb, __utmc, __utmv, __utmz, _sm_au_d, _twitter_sess, _twitter_sess, ab_sess_activity_ddg_126, ab_sess_activity_up_top_98, ab_sess_promoted_arrows_and_pills_78, ab_sess_Relevance_V1-49, ab_sess_search_relevance_ranked_hits_189, ab_sess_search_relevance_social_167, ab_sess_t1_actions_156, ab_sess_wtf_user_to_user_rec_155, auth_token, auth_token_session, dnt, external_referer, guest_id, k, lang, original_referer, pid, secure_session, t1, twid, twll

Facebook cookies: _e_0ITr_10, _e_bWDI_21, _e_bWDI_22, _e_bWDI_23, _e_bWDI_24, _e_CTMK_0, _e_CTMK_1, _e_CTMK_2, _e_e6Yv_0, _e_e6Yv_1, _e_e6Yv_2, _sm_au_d, act, c_user, c_user, datr, e, L, L, lu, presence, reg_ext_ref, reg_ext_ref, reg_fb_gate, reg_fb_gate, reg_fb_ref, reg_fb_ref, sct, sct, wd, x-referer, xs, xs

Google cookies: _e_0ITr_10, _e_bWDI_21, _e_bWDI_22, _e_bWDI_23, _e_bWDI_24, _e_CTMK_0, _e_CTMK_1, _e_CTMK_2, _e_e6Yv_0, _e_e6Yv_1, _e_e6Yv_2, _sm_au_d, act, c_user, c_user, datr, e, L, L, lu, presence, reg_ext_ref, reg_ext_ref, reg_fb_gate, reg_fb_gate, reg_fb_ref, reg_fb_ref, sct, sct, wd, x-referer, xs, xs

Microsoft cookies: MC1, WT_FPC

Functional cookies

These cookies are used to enable core site functionality. They do not contain any personal information and are automatically deleted when you close your browser.

Cookies used: ASP.NET_SessionId

How to contact us

If you have any questions about our online privacy policies or procedures, please contact us. We are prepared to address any concerns you may have about the privacy, safety and appropriateness of any material you see on our website.

Simply enter your query and press enter to search the website.

To search for an exact phrase put double quotes around the words. For example, the search “Tanker Wagon” will only return results that include both of these words together.

To exclude a word from your search add a minus sign immediately before the word to be excluded. For example, the search EWS –Locomotive will return all items with EWS in the title or description but excluding any that include the word Locomotive.

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