Terms & Conditions

By placing an order and confirming payment on the websites of Hornby Hobbies Ltd you are entering a legally binding contract in accordance with the following terms and conditions of sale.

Goods

Specifications on this website of the goods to be sold may be altered as a result of our continuous efforts to improve product quality and performance. All of our products are certified to conform to the CE (Conformité Européenne / European Conformity) Marking Directive by independent accredited test laboratories.

Availability

Goods are generally available when the In Stock indicator is shown. If for any reason an item is out of stock, then we will only ship the available goods and your payment method will be debited with the value of the despatched goods rather than the whole order value. We do not operate a back order system, therefore the balance of your order will automatically be cancelled. We will not supply substitute products without contacting you first.

Prices

The price of the goods shall be the price listed on our website on the date of your order, inclusive of any VAT which may be payable by you. All prices displayed on the website are quoted in UK Pounds Sterling and must be paid in full, including delivery charges. All prices may vary. Customers and not Hornby are responsible for any applicable customs duties or taxes in their own country.

Ordering

We will treat each order for goods, which is confirmed when you click on the BUY NOW button on the Confirm Purchase screen, as an offer by you to purchase the goods and services subject to these terms and conditions. We shall supply you, subject to availability, with the quantity and specification of goods set out in your order. We shall confirm each order by email and such confirmation shall be our acceptance of the contract between us.

If you have any problems when attempting to order online, technical or otherwise, email us at internetsales@hornby.com or telephone us on +44 (0)1843 233500

Payment

Payment may be made by any of the methods indicated on our website. Goods will not be shipped unless payment is received in full. Your card details are passed to the Barclays Card Payment Interface for processing. Payment is automatically authorised online, but we will not debit your payment method until the goods are shipped from our premises.

Delivery

Delivery shall be made at the address specified by you at the time of ordering. We will make every effort to deliver within the times specified, but delivery times quoted are approximate only and we cannot be held responsible for any inconvenience arising from failure to provide the advertised service because of factors which could reasonably be considered to be outside our control. We advise that if the goods are required for a specific date they are ordered in advance to avoid any disappointment. Risk of damage or loss of the goods shall pass to you at the time of delivery to the specified delivery address. Our delivery time is seven working days as from order confirmation.

Returns

Hornby wants you to be totally satisfied with your purchase. If for any reason you are not entirely happy with your order Hornby will refund the value of the goods supplied provided that you first notify us of your intention to cancel using the procedure outlined here and providing that the goods, together with the original invoice, are returned to Hornby in perfect condition to the address specified on the invoice within seven working days after the day of delivery. A certificate of posting should be obtained as we cannot be held responsible for the non-delivery of goods to our address without it.

Right to Cancel

Under the Distance Selling Regulations, you have a right to cancel your order for any item purchased on this website for a full refund.

Your right to cancel does not apply to items that have been used or fitted by you. In addition the right to cancel does not apply to software that has been opened or unsealed. You must take reasonable care of the goods while they are in your possession.

To cancel your order, email us at internetsales@hornby.com or telephone us on +44 (0)1843 233500.

Damaged or Defective Goods

If, in the unlikely event, your goods arrive in a damaged condition or are defective, you must inform us as soon as is practically possible stating the invoice number and the nature of the defect or shortage. Failure to do so will deem that you have accepted the goods.

If for any reason a replacement is not available for a damaged or defective item then Hornby will refund the value of the returned goods to the original payment method.

Choice of Law and Jurisdiction

These Terms shall be governed by and construed in accordance with UK Law.

Hornby Hobbies Limited is a company registered in England and Wales under number 2065081 whose registered office is Hornby Hobbies Limited, Westwood Industrial Estate, Margate, Kent CT9 4JX. VAT Reg No GB 445 1860 49

Nothing in these conditions will reduce your statutory rights relating to faulty or misdescribed goods. For further information about your statutory rights contact your local authority Trading Standards Department or Citizens Advice Bureau.