Order by 11:59pm (GMT) on Thursday 17th December for UK Christmas Delivery, or by 14th December for ROW

Contact Us

Send us an enquiry

Due to the unprecedented circumstances the country finds itself in, our teams are now working remotely. This does mean that customer service access is limited.  

For all other enquiries and to point your query in the right direction, we would appreciate if you could email customerservices.uk@hornby.com who will ensure it is forwarded to the relevant department.

We apologise for the inconvenience this may cause you, and we hope to return to a normal service as soon as the current circumstances allow.


Contact us by completing the email form below. When sending an enquiry about Airfix Spares please ensure that you include the model name, item code and part numbers in your message.

Our details

Phone: +44 (0)1843 233512

Email: customerservices.uk@hornby.com

Customer Services
Hornby Hobbies Ltd
Enterprise Road
Westwood Industrial Estate
Kent CT9 4JX

Customer & Technical Services Hours:
Monday to Thursday: 9.00am to 5.00pm
Friday: 9.00am to 3.00pm

Technical services: +44 (0)1843 233512
Email: technicalservices.uk@hornby.com

eBay orders: ebay@hornby.com

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Club contacts

Clubs helpline: 01843 233512 

Clubs email: newclubs@hornby.com

Hornby Visitors Centre   Airfix Support

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