SA HUG compliment to Hornby Hobbies customer care

I was browsing through some of my old orders, and happened on one that I never received. This order was placed more than a year ago. Popped off an e-mail to customer care, quering what happened with the order, as I clean forgot about it. 

Tanya confirmed that the order was returned, and that they sent me a cheque. This was never cashed, so she promptly sent me a gift card to the same value.

This is an example of how to look after your customers. They could quite easily have said "It's too long ago, sorry". Instead, they stuck to their guns, and took the customers best interest to heart.

10/10 Well done Hornby!!! 

 

Rael

191 posts

Its nice to hear that someones not complaining about the club and that there are still happy moments. Everyone I've ever spoken to from Airfix has been extremely nice and understanding. I shall be renewing my membership soon.

Rael

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