Hi there Shaun,
Apologies for the delay but I have taken a look at this issue with our Web team. The failed orders you’ve experienced with your pre-orders have been caused by the payment failing 3D secure. Looking into this further, this looks to be due to your saved card having incomplete or incorrect details, likely the CVV code (three numbers on the back).
Please double check the details saved for your pre-orders and if you experience any other problems after updating, please do let us know.