I ordered some stuff in the Black Friday sale Tuesday last week. According to the DPD website, it was picked up on the Thursday and they tried to deliver on the Friday (though I didn't get a card through my door) and then again on Monday this week (when I did get a card through my door).
I saw on the card that they could deliver to a Pickup shop and on checking their website, I saw my local newsagent was a Pickup shop, so I went to the delivery options page on the website - no Pickup shop option.
I emailed them to ask why not and got a reply on Tuesday that Hornby doesn't allow that option. As I had today booked as a day off work, I went back on to their website to have the parcel delivered today.
The tracker on the website was showing that I had rebooked the delivery until noon, when it changed to "Return to consignor has been requested" and "Your parcel is on its way back to Hornby Hobbies". I didn't request that change.
I've emailed their customer services, who sent back an automated reply saying I'd be contacted wthin 90 minutes. That was two hours ago...