I just want to be clear, it is not my intention to “bash” Airfix for the sake of it, I have good reason to take issue with them. Their new Wellington kit is not a cheap model, superb as it is, but my purchase has a defect and I expect a level of customer support that at least matches a minimum standard, in my opinion Airfix has not lived up to this. Their response to my complaint was dismissive by telling me to take it back to the retailer when I clearly informed them that I had bought it direct from Airfix.
I am mindful that this is another forum members build thread and do not wish to detract from it.
Not a problem.
Sounds like you had the same "Individual" who really really really annoyed me with it's rudeness - I have since put a formal complaint in and it's being dealt with by someone more mature and higher up the food chain.
If I was truly Airfix Bashing, I'd be using a very large and heavy hammer - I am a Tinsmith by trade after all and I did use to work in the T2B (Black Hanger) hanger at Dunsfold for BAE Systems.
There's an old Aerospace saying - Never (Insert Expletive - sounds like Duck) with a Tinsmith and unfortunately this is what this individual at Customer Complaints did - hence them (Airfix) getting both barrels...
.. I've had issues with four 'New Tool' Airfix kits on the trot
- Sea Fury FB.11 - Molding shorts (Tail & Cannon)
- Messerschmitt BF109 - Short Molding (Missing Pitot Tube)
- Shackleton AEW.2 - Missing & broken parts
- Wellington Mk.1A - Deformed E2 easily fixable, but it shouldn't happen.
The offending Wellington part
And the missing/damage parts on the Shackleton (the missing glazing in a sealed bag was the last straw)