James_mower

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james_mower

424 posts

@Mr de Havilland

James-mower: I think we may have dealt with the same incredibly rude customer service agent. Starting every mail with "dear sir or madam" and basically accusing me of scamming Airfix for a spitfire canopy really put my back up. The use of language in the mail made with think the enquiry was being handled a very long way away.

For a £9 spitfire it wasn't worth the hassle but the victor (etc) is pushing £60 and I'm wary of spending that much if a missing part won't be replaced and I'm basically accused of fraud for requesting a part.

It's funny I lost my landcaste tail gunner clear part and had the same person

Which Lancaster? As I have spares Cool

james_mower

424 posts

While awaiting information (and replacement parts) from the big RED One.

 

I decided to build the Eindecker that's been sitting in my stash for a while, good news no malformed or missing parts on this kit (proof that Airfix can do it). I know this build, been covered on the forum before so I won't be going into detail - I'll let the pictures do the talking..

 

 

 

 

Fits in the bomb bay of a Wellington pretty well too..

 

 

 

Ready for final assembly

 

 

I will be rigging it - once the wiring arrives Cool

james_mower

424 posts

@Mr de Havilland

What biplane is that??

A monoplane - a Fokker E.III Eindecker to be precise

james_mower

424 posts

Wimpy's did carry some interesting payloads... Cool

 

james_mower

424 posts

Better QUALITY CONTROL for starters!

Merlin Engined Wellington

Lincoln

 

Need I say more?

james_mower

424 posts

@richard shea

I just want to be clear, it is not my intention to “bash” Airfix for the sake of it, I have good reason to take issue with them. Their new Wellington kit is not a cheap model, superb as it is, but my purchase has a defect and I expect a level of customer support that at least matches a minimum standard, in my opinion Airfix has not lived up to this. Their response to my complaint was dismissive by telling me to take it back to the retailer when I clearly informed them that I had bought it direct from Airfix. 

I am mindful that this is another forum members build thread and do not wish to detract from it.

Not a problem.

 

Sounds like you had the same "Individual" who really really really annoyed me with it's rudeness - I have since put a formal complaint in and it's being dealt with by someone more mature and higher up the food chain.

 

@T2B

 

If I was truly Airfix Bashing, I'd be using a very large and heavy hammer - I am a Tinsmith by trade after all and I did use to work in the T2B (Black Hanger) hanger at Dunsfold for BAE Systems.

 

There's an old Aerospace saying - Never (Insert Expletive - sounds like Duck) with a Tinsmith and unfortunately this is what this individual at Customer Complaints did - hence them (Airfix) getting both barrels...

 

.. I've had issues with four 'New Tool' Airfix kits on the trot

 

  1. Sea Fury FB.11 - Molding shorts (Tail & Cannon)
  2. Messerschmitt BF109 - Short Molding (Missing Pitot Tube)
  3. Shackleton AEW.2 - Missing & broken parts
  4. Wellington Mk.1A - Deformed E2 easily fixable, but it shouldn't happen.

The offending Wellington part

 

 

And the missing/damage parts on the Shackleton (the missing glazing in a sealed bag was the last straw)

 

 

 

 

 

james_mower

424 posts

@richard shea

james_mower 

417 posts

 I emailed Airfix yesterday and got a response very quickly from their Customer Care team asking me to give the batch/trace number on the little white label on the back of the box, they didn't say if it was a wide spread problem or not.

 

My kit also has this fault but the response from Airfix has not been favourable. Some guff about the kit having been bought within the last 12 months and the place of purchase being able to replace or refund me.  

Two things, it was released less than a month ago and they sold it to me! Hmmm?

I've now taken things further and made a formal complaint to them, not only about the Wellington, but the missing parts of the Shackleton AEW.2. I'll give them a week to reply - if not I'm taking legal action.

james_mower

424 posts

@Paul Brown

My references indicate that the geodetic structure was painted with silver dope.

 

The interior of the fabric surface appears to be a pinkish colour. This is due to the red dope primer leaching through from the outside in a streaky manner.  You can see this effect in the picture below.

 

 

The problem is those references come from the original design drawings and specs followed by restoration teams - not the GROUND CREWS that were trying to keep their brave bomber crews alive (including my grandfather - he flew Wimpy's amongst other types) during the numerous and hazardous bombing missions over occupied Europe. 

 

 Show some respect!!!!

 

james_mower

424 posts

@Ratch

 At the outbreak of WW2, Sywell (near Northampton) became the home of No.6 Elementary Flying Training School (EFTS) operated by Brooklands Aviation Ltd, providing basic flying training in Tiger Moths. Brooklands opened a plant in 1940 overhauling Wellington bombers, with 1841 passing through. Some were converted to transports.

The old Vickers/BAC/BAE site, sat in the center of what was the Brooklands banked track at Weybridge - by Brooklands I mean the museum that currenty exists on the site.

I am aware of that. I have been there. My point was that work was carried out at other sites too.

But the point is the WELLINGTON was designed & developed there. OTHER factories where sub-contracted to build them, much like the Spitfire, Lancaster, Typhoon etc.

james_mower

424 posts

Test fit of the bomb bay partitions (& doors)

 

 

More work done, be warned the glazing is both a tight fit and fragile..

 

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