This returns procedure is for goods purchased in the UK.
Faulty or damaged goods can be returned for full credit or replacement, email Customer Services or telephone us on 01843 233512.
You may return unwanted goods for credit within fourteen working days of receipt for full credit to your original payment method. Credit will only be given if the goods are returned to us in a saleable condition with all packaging, components, labels, leaflets and instructions.
Only returned items with a supplied Returns Authorisation Number will be accepted. To receive a Returns Authorisation Number, telephone the Customer Services team on 01843 233512 and quote your customer details or alternatively, email Customer Services.
Repack the goods securely. It is in your interest to obtain Proof of Posting as we cannot be held responsible for non-delivery of goods to our address without it.
Returned goods should be sent to:
Hornby Hobbies Ltd
Lakesview Business Park
Units 5 – 10
On receipt of the goods we will credit the original payment method with the value of the returned goods.
This policy does not affect your statutory rights.