SSpares Request to Airfix

VC10-1154

6 posts

I recently bought the Shackleton AEW 2. On inspecting the kit I found the RH fuselage side had malformed during the moulding process. I duly filled in the on-line form requesting a replacement and after supplying Airfix with the batch number and a photo of the damage I received a reply from them apologising that they did not have the required part available. How can that be, the kit only came out a 3 or so months ago?

They advised me to contact the supplier for a refund or replacement kit. Jedlam are sending me a replacement fuse' half. 

Ratch

2159 posts


Community Moderator

 Regardless of how old the kit is, if they do not have the correct part to replace your faulty part, they cannot send it to you.

I haven't visited the Spares Department for some time, but they did a fantastic job, doing their utmost to supply missing and faulty parts. Unfortunately, if they don't have replacements (for whatever reason) they cannot satisfy the request.

Owner of the Airfix Tribute Forum

VC10-1154

6 posts

Sorry but I cannot accept that, presumably the AEW 2 is still in production and is still being shipped to retailers so how can they not have a supply of spares for that kit? To the RHS of this very page there is an ad saying "Avro Shackleton AEW.2 In Stock Now!"

Don't forget this is a manufacturing defect, I haven't broken or lost a part.

Paws4thot

951 posts

@VC10-1154

Sorry but I cannot accept that, presumably the AEW 2 is still in production and is still being shipped to retailers so how can they not have a supply of spares for that kit? To the RHS of this very page there is an ad saying "Avro Shackleton AEW.2 In Stock Now!"

Don't forget this is a manufacturing defect, I haven't broken or lost a part.

What you can, or can not, accept is neither here nor there. The UK's "Sale of Goods Act" places responsibility for replacing defective goods with the retailer, not the manufacturer.

 

It's to Airfix's credit that they are prepared to at least attempt to replace missing or defective parts directly.

Though I fly through the shadow of the valley of death, I shall fear no evil, for I am at 65_000 feet and climbing.

VC10-1154

6 posts

Maybe it because I'm old school, when I started with Airfix kits it was in the days of getting replacements from Dept C, Haldane Place, Wandsworth. 

Regardless of the Sale of Goods Act I don't believe they don't carry Shackleton spares.

Anyway, I shall say no more on the subject.

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